If an item you've had for a while develops an issue, we can review it.
ITEMS PURCHASED ONLINE
Please submit your item for assessment via our Online Returns Portal, selecting “faulty” as your return reason. You will be prompted to provide images of the item clearly showing the issue.
A faulty assessment is completed within 5 business days, with next steps communicated via email.
If the Online Returns Portal no longer recognises your order, please submit an email enquiry with "faulty product" as the request type, and our Team will assist you there.
ITEMS PURCHASED IN STORE
Any products bought in store, including from our Store to Door service, must be returned directly to any of our stores with proof of purchase. Our store Team will conduct a prompt assessment for any faults. If the product is found to be faulty, we will offer a refund or exchange based on stock availability.
ITEMS PURCHASED FROM A THIRD PARTY
It is necessary to contact the original retailer for assistance. Authorised stockists are responsible for resolving issues with the products they sell, and should not direct consumers to the manufacturer, this responsibility does prohibit us from assisting you directly.
INTERNATIONAL PURCHASED ITEMS
Our global distributors are ready to help if a product you bought overseas encounters any issues. If you're struggling to find contact information for the country of purchase, our team can potentially provide assistance in locating those.