We are currently investigating an issue affecting some orders placed on or after 15 June.
If you have not received tracking information for your order, please get in touch with our Customer Experience team and we will be happy to assist.
Send us an email any time.
We'll aim to get back to you within a day or less.
Monday to Friday, from 8am-6pm, and Weekends, from 9am-5pm, AEST.
Wait Time: 1 Minute
We want to resolve your product issue as quickly as possible. Online orders can be assessed in-store for faster support - find your nearest store below. If you’re unable to visit a store, please complete the form below for an online faulty assessment.
Please enter the details of your request. A member of our team will respond as soon as possible.
The final step is to upload photos so we can properly assess the issue. Click “Add file” below and tick each image off as you go.