Gift Cards

Unfortunately, we don't currently sell gift cards online. We're sorry for the inconvenience!

A pair of Timberlands make the perfect gift, but we know that purchasing them online can be tricky. Our Timberland Experts are here to help you find the perfect present with sizing advice, product recommendations and stock checks. They can even place the order over the phone with you!

Give them a call on 1800 875 273 and press option 1. 

Yes, we can absolutely facilitate that for you! Just double-check that the credit note has not expired and still has funds left on it.

To swap over your credit note for a gift voucher, please contact our Timberland Experts and provide them with the below information:

- Full name

- Date of expiry

- Credit note number

Can I get an extension on my credit note?

If you need an extension, we're here to help! Simply contact our Timberland Experts and provide them with the above information and we'll take it from there.

Don’t remember your gift card PIN? No worries! Simply reach out to the Timberland Experts and we’ll help you track it down.
Please remember to provide us with your gift card number so we can assist you quicker.

Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.

Don’t know what your gift card balance is? Not a problem! Just follow the below steps to locate your balance.

• First, add the item you wish to purchase to your cart.
• Next, click the “Cart” icon on the top right corner and scroll down to select “View or Update Cart”
• On the right-hand side, you’ll see a section where it says “Apply Gift Cards & Promo Codes”. Click into it.
• Pop in your gift card number followed by your pin (can be found on the back of your card).
• Click “Check Gift Card Status and Balance”. Your remaining balance will be displayed on the screen!
• Hit “Apply” to add the amount to your order!
  
  

All of our gift cards have an expiry date on the back of the card/voucher. Please carefully check the date as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.

If you purchased a Westfield Gift Card or received a Westfield Gift Card, they can be used in any of our Westfield Shopping Centres across Australia.

Purchasing or using the gift card means that you accept the terms and conditions of this agreement.

Please note that these gift cards cannot be redeemed for cash, cannot be used for cash equivalent transactions (such as bill payments, purchase of financial products or foreign currency, or gambling transactions), reloaded, returned for a refund or have their balances consolidated to a new gift card.

Need more info? Check out the full terms & conditions here. 

If you are experiencing issues with your card, you can contact Westfield on 1300 790 292 during business hours or send an email to giftcards@scentregroup.com

Gift Card Terms & Conditions: 

1. Timberland Gift Cards can be purchased in store and are redeemable at any Timberland retail store in Australia or online at https://www.timberland.com/au/.
2. Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use.
3. Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.
4. The value shown on a Gift Card includes GST.
5. Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.
6. Gift Cards should be treated like cash. Lost or stolen gift cards will not be replaced or refunded.
7. Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.
8. Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.
9. We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.

If you have the below gift card, please note that this card can be used in any of our Timberland stores Australia wide..

How does it work?

These gift cards are to be treated as a prepaid gift card. They can be scanned at the EFTPOS machine and a PIN number is entered to complete the purchase.

Can I use it for In-store?

Yes! Simply present the card at one of our stores and swipe at the EFTPOS terminal. Select 'Savings' and enter the PIN on the back of the card and you're good to go.

Where can I buy these?

You can purchase the gift card online here or at any participating Woolworths Supermarket.

These gift cards are not redeemable for cash.

How can I track the balance?

You can the balance and expiry of the gift card here.

For full terms and conditions or FAQs, please find them on their website here.

If you are experiencing issues with your card, you can contact THE CARD NETWORK on 1300 375 346 during business hours or send an email to info@thecardnetwork.com.au