Cancellations

During working hours, please get in touch with a Timberland Expert via Live Chator call on 1800 875 273 and press option 2 once prompted. They'll do their best to try and cancel for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.

If outside of working hours, please lodge an enquiry via Email. 

We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time. 

However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and cancel for you.

Important to note: If your order has already been shipped then we are unable to make any changes. Once you receive your item(s), you can return them in accordance with our Returns Policy.

Our Timberland Experts will be able to cancel your Click & Collect order. Simply get in touch and provide us with your order number. We'll provide you with the next steps.