Cancellations

We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time. 

However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and cancel for you. Please contact our Customer Experience team through Live Chat or call them on 1800 875 273 and press option 2 once prompted. They'll do their best to try and cancel for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.

Important to note: If your order has already been shipped then we are unable to make any changes. Once you receive your item(s), you can return them in accordance with our Returns Policy.

If for any reason you're unable to pick up your Click & Collect order from store or would like to cancel,  please get in touch with our Customer Experience team below and they will assist you.

Please ensure that you include your order number when contacting us so we can assist you in the quickest way possible.