Shoecare & Product Advice
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How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page.
Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.
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How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.
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Please provide us with the name of the item as well as the item number as this will help us to assist you quicker. -
Where can I find the product that I'm after?
If you'd like to continue shopping, please click here to be redirected back to the website.
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How do I look after my Timberlands?
We’re always getting questions about product care, and we can’t say we’re surprised – when you love a product, you want to take proper care of it. To help you out, we’ve made some how-to videos to keep your Timberland products looking like new.
READ FULL ARTICLESUEDE, NUBUCK, & CANVAS
Have a pair of Classic Yellow Boots that have gotten a little dirty? No fear. Get to scrubbing with either our Renewbuck™ Suede and Nubuck Cleaner or the Dry Cleaning Kit.After cleaning, don’t forget to protect with the Balm Proofer™ All Purpose Protector Spray.You can use any of these products on your suede, nubuck, and canvas styles such as the Men’s Groveton Chukka Shoes, the Women’s Londyn Slip-On Shoes, or the Men’s Radford 6-Inch Waterproof Boots.
OILED, WAXED, SMOOTH, AND PEBBLED LEATHERS
Have some leather products that look like they’ve seen better days? Use our Waximum™ Waxed Leather Protector to bring them back to life! Waximum™ protector works on all types of leather products.For extra protection, spray on the Balm Proofer™ All Purpose Protector Spray when you’re done.Timberland Tip: Waximum™ protector makes for a great leather furniture spot cleaner!
We hope these tips have covered all your product care needs! Keep in mind that the more you wear and use your products, the more frequently you should clean and protect them. Our product care line is designed to keep your Timberland® gear looking great for years to come. -
How can I get updates on new releases or any upcoming sales?
Want to stay in the loop about any new releases or promotions?
We recommend keeping a watch on our social media channels and subscribe to our mailing list. You can subscribe by heading over to our website and scrolling down to the bottom of the page and popping your email in the Subscribe box.
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Will products be restocked?
Unfortunately, we rarely receive restocks of short-run releases.
If we don't have your size in stock, what we would recommend doing is joining our mailing list in order to take advantage of being up to date with restocks on popular items, as well as new releases or similar items which may catch your eye! You can also keep watch on our social media channels, or on our blog here.
To subscribe to our mailing list, head over to our website and scroll down to the bottom to enter your email address.
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Thanks so much for showing your interest, we will have our fingers crossed for a restock for you in the near future! -
Does Timberland price match?
Unfortunately, we can not price match between our online store and in-store locations.
We also do not offer price matches between other stores and/or companies.
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