An Update on our NSW Stores
To our NSW customers. We're pleased to let you know that following the easing of restrictions, our stores are open as of the 11th of October. We look forward to welcoming you back in-store. Please check your local store for trading hours.READ FULL ARTICLE
What if I have my 1st vaccination and my 2nd vaccination is booked?
As a responsible retailer, we will be adhering to NSW Government regulations and therefore all customers aged 16 or over, visiting us in-store, must be fully/double vaccinated against COVID-19 or have a valid medical exemption. If you are still waiting to receive your second COVID-19 vaccination, you can still shop with us online 24/7 or order a Click & Collect!READ FULL ARTICLE
How are you proving your teams are vaccinated?
To protect the health and safety of all team members and customers and in line with NSW regulations, all team members have provided proof of vaccination – or in some cases, proof of medical exemption before returning to work.READ FULL ARTICLE
Do customers need to be vaccinated to shop in-store or pick up a Click & Collect order?
We are excited to reopen our NSW stores from Monday 11th October. To meet government requirements and regulations, we have recently updated our safety measures to make sure your shopping experience is safe and enjoyable.
When arriving at our New South Wales stores
> Check-in via the QR Code with your smartphone. If you don’t have a smartphone, our team will manually collect your details at the door.
> Provide proof of double vaccination to our team members. This can be either a printed or digital COVID-19 Certificate or an immunisation history statement. Alternatively, you can provide us with a medical clearance certificate if you have a medical exemption.
Penalties may apply for making or presenting a fake form of proof of vaccination. We also reserve the right to refuse entry for those who don’t follow government guidelines.
If you are unable to meet our updated health measures, you can still Click & Collect your order or shop online 24/7 for home delivery!
> For Click & Collect orders, as per the Government guidelines, please wait outside the store to collect your order. Our team members will serve you promptly.
We look forward to seeing you in-store.
You can read more about the vaccination policy at the NSW Government website here.READ FULL ARTICLE
How can I return an item in-store if I'm not fully vaccinated?
We are honouring any returns made outside our 30 day returns policy for states that have been impacted by COVID-19 restrictions. For our NSW customers, if you are waiting for your second vaccination, you can absolutely return your items instore once your digital vaccine information is updated. Alternatively, if you do not meet our condition of entry, you are able to return your items to our warehouse.
We are honouring any returns made outside our 30 day returns policy for states that have been impacted by COVID-19 restrictions. For our NSW customers, if you are waiting for your second vaccination, you can absolutely return your items instore once your digital vaccine information is updated.READ FULL ARTICLE