Payment

Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay (Aus only). 

Unfortunately, we can not accept payment from cards issued overseas. 

Your account will be debited at the time of order and the transaction will appear on your statement. 

Gift Cards sold in-store, expire 3 years from the date of issue and are redeemable at any Timberland retail store in Australia.

These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable.

We do not currently sell Gift Cards Online.  

Please note: Gift cards purchased in Australia may only be redeemed in Australia. 

If you have the below gift card, please note that this card can be used in any of our Timberland stores Australia wide or online.

How does it work?

These gift cards are to be treated as a prepaid gift card. They can be scanned at the EFTPOS machine and a PIN number is entered to complete the purchase.

Can I use it for In-store?

Yes! Simply present the card at one of our stores and swipe at the EFTPOS terminal. Select 'Savings' and enter the PIN on the back of the card and you're good to go.

Can I use it online?

Simply swap your gift card for an e-voucher. Input your details at this link and allow up to 24 business hours for your e-voucher to arrive. You will then be able to use the e-voucher in the discount code field of the website. Please note that they are only available in $50 or $100 denominations.

Where can I buy these?

You can purchase the gift card online here or at any participating Woolworths Supermarket.

These gift cards are not reloadable or redeemable for cash.

How can I track the balance?

You can the balance and expiry of the gift card here.

For full terms and conditions or FAQs, please find them on their website here.

If you are experiencing issues with your card, you can contact THE CARD NETWORK on 1300 375 346 during business hours or send an email to info@thecardnetwork.com.au

• After adding your order to the cart, please enter your address details
• Click complete
• You will notice this drop down

• Click the arrow and input your code

• Then click apply
• Your discount will be applied!

Yes, we accept Paypal as payment!

Just add items to your cart, checkout as per usual following the on-screen instructions, then select PayPal as the payment method. Follow the on-screen instructions and you will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order.

Once you have done this you need to click on the orange 'Pay Now' button to return to our website. You will not be charged an administration fee for using this service. If the order is successfully created you will be redirected to a 'thank you' page showing your order number and items ordered.

You will then receive two emails, one from PayPal to confirm your payment which you will get straight away and one from us to confirm your order.

Your confirmation email will be sent to you as soon as your payment clears. 

If you need to return your item, you will be unable to do so in store if you choose to pay with PayPal. 

Unfortunately, our online and store locations are unable to process orders over the phone, just as a safety precaution. Your security is so important to us.

If you are having difficulty placing an order, do reach out to us!

Occasionally we adjust the pricing on items.

Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.

Unfortunately, we can not price match between our online store and in-store locations. 

We also do not offer price matches between other stores and/or companies.

We take website and credit card security very seriously and always endeavor to provide a secure, safe environment from which to conduct online transactions.

We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

This type of security ensures your order and payment details remain secure over the internet. We do not under any circumstances store credit card details. To find out more, please read our Privacy Policy.