How do I use store credit?
Our credit notes can only be used in-store. When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.
Want to shop online? We can convert your credit note to an online gift voucher. Find out more info here.READ FULL ARTICLE
What is PayPal Free Returns?
If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.
How to get your money back on return shipping
- Login to your PayPal account and activate "Refunded Returns".
- Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
- Once approved, your refund will appear in your PayPal account, typically within 5 business days.
What's not included?
- Any items that haven't been paid for in full with your PayPal account.
- Any products excluded from our Returns Policy.
Activate Refunded Returns now.
Why isn’t my payment working?
We’re sorry to hear that you’re having difficulties purchasing through our website.
First, we recommend clearing your cookies or switching to another browser.
If the problem continues, we recommend trying a different payment method.
Still having issues? Get in touch with the Timberland Experts and we'll help you out.READ FULL ARTICLE
Please provide us with a screenshot of the error message to help speed up the troubleshooting process. We also advise to block out any sensitive information before sending through the screenshot.
Which payment methods are accepted?
Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay (Aus only).
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement.
Click here for more information on Afterpay.READ FULL ARTICLE
What is Afterpay and how does it work?
Due to the evolving crisis of COVID-19, Afterpay has made some changes to their payment schedules. All customers will now pay the first payment upfront until further notice. For more information, please click here.
Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!
Afterpay is available to all people who:
- Live in Australia;
- Are at least 18 years old
- Can enter into a legally binding contract
- Have a valid and verifiable email address, mobile number; and
- Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.
How does it work?
Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.READ FULL ARTICLE
Can I use PayPal?
Yes, we accept Paypal as one of our payment methods.
How does it work?
Simply add the items to your cart, checkout as normal and follow the on-screen instruction, then select PayPal as the payment method. You'll be redirected to PayPal where you will need to choose the PayPal funding source you wish to use for your order.
Once you have done this all you need to click on the orange 'Pay Now' button to return to our website. You will not be charged an administration fee for using this service. If the order has been successfully created you will be redirected to a 'thank you' page showing your order number and items ordered.
You will then receive two emails, one from PayPal to confirm your payment which you will get straight away and one from us to confirm your order.
Your confirmation email will be sent to you as soon as your payment clears.
If you need to return your item, you will be unable to do so in store if you choose to pay with PayPal. You can check out our Returns Policy for more information.READ FULL ARTICLE
How do I pay with AfterPay in store?
HOW DO I USE AFTERPAY IN-STORE?
- Prior to heading in-store, we would recommend downloading the official Afterpay App! Available on iOS and Android.
- Select Timberland in in-store retailers, select the amount of your purchase and follow the prompts to generate your in-store Afterpay barcode.
- Head in-store, grab your size and our team will assist from there!
HOW LONG IS THE BARCODE VALID FOR?
Your barcode will be valid for 12 hours and is applicable for single use only.
HOW MUCH CAN I SPEND IN A SINGLE TRANSACTION?
The maximum transaction value in-store is $800.00.
WHEN DO I HAVE TO MAKE MY FIRST PAYMENT?
The first installment will be debited once your barcode has been scanned.
IF I NEED TO RETURN MY SHOES, HOW DOES THE REFUND WORK?READ FULL ARTICLE
When your refund is processed in store, AfterPay will send you an email and make the necessary adjustments to your payment schedule. For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled. Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.
Are my credit card details and personal information safe?
We take website and credit card security very seriously and always endeavour to provide a secure, safe environment from which to conduct online transactions.
We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.