Can I place an order over the phone?
We’re unable to take orders over the phone as our phone lines are currently switched off. We hope to be back up and running soon!READ FULL ARTICLE
In the meantime, please reach out to us via webform and our Customer Experience team will happily guide you through the checkout process.
Which payment methods are accepted?
Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay (Aus only).
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement.READ FULL ARTICLE
Westfield Gift Card - Terms & Conditions
If you purchased a Westfield Gift Card or received a Westfield Gift Card, they can be used in any of our Westfield Shopping Centres across Australia.
By purchasing or using the gift card means that you accept the terms and conditions of this agreement.
Please note that these gift cards cannot be redeemed for cash, cannot be used for cash equivalent transactions (such as bill payments, purchase of financial products or foreign currency, or gambling transactions), reloaded, returned for a refund or have their balances consolidated to a new gift card.
Need more info? Check out the full terms & conditions here.
If you are experiencing issues with your card, you can contact Westfield on 1300 790 292 during business hours or send an email to firstname.lastname@example.orgREAD FULL ARTICLE
What is ShopBack?
ShopBack is a cashback reward program that allows you to earn cashback when you shop online through them. Each time you make a transaction, you get a percentage of your money back.
Shopback redemptions may take up to 48 hours to redeem with a claim time up to 75 days.READ FULL ARTICLE
What is Afterpay and how does it work?
Due to the evolving crisis of COVID-19, Afterpay has made some changes to their payment schedules. All customers will now pay the first payment upfront until further notice. For more information, please click here.
Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!
Afterpay is available to all people who:
- Live in Australia;
- Are at least 18 years old
- Can enter into a legally binding contract
- Have a valid and verifiable email address, mobile number; and
- Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.
Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.READ FULL ARTICLE
Can I use PayPal?
Yes, we accept Paypal as one of our payment methods.
Simply add the items to your cart, checkout as normal and follow the on-screen instruction, then select PayPal as the payment method. You'll be redirected to PayPal where you will need to choose the PayPal funding source you wish to use for your order.
Once you have done this all you need to click on the orange 'Pay Now' button to return to our website. You will not be charged an administration fee for using this service. If the order has been successfully created you will be redirected to a 'thank you' page showing your order number and items ordered.
You will then receive two emails, one from PayPal to confirm your payment which you will get straight away and one from us to confirm your order.
Your confirmation email will be sent to you as soon as your payment clears.
If you need to return your item, you will be unable to do so in store if you choose to pay with PayPal. You can check out our Returns Policy for more information.READ FULL ARTICLE
How do I pay with AfterPay in store?
Here are our most frequently asked questions around in-store After Pay:
HOW DO I USE AFTERPAY IN-STORE?
Prior to heading in-store, we would recommend downloading the official Afterpay App! Available on iOS and Android.
Select Timberland in in-store retailers, select the amount of your purchase and follow the prompts to generate your in-store Afterpay barcode. Head in-store, grab your size and our team will assist from there!
HOW LONG IS THE BARCODE VALID FOR?
Your barcode will be valid for 12 hours and is applicable for single use only.
HOW MUCH CAN I SPEND IN A SINGLE TRANSACTION?
The maximum transaction value in-store is $800.00.
WHEN DO I HAVE TO MAKE MY FIRST PAYMENT?
The first installment will be debited once your barcode has been scanned.
IF I NEED TO RETURN MY SHOES, HOW DOES THE REFUND WORK?READ FULL ARTICLE
When your refund is processed in store, AfterPay will send you an email and make the necessary adjustments to your payment schedule. For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled. Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.
Gift Card - Terms & Conditions
Gift Cards sold in-store, expire 3 years from the date of issue and are redeemable at any Timberland retail store in Australia.
These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable.
We do not currently sell Gift Cards Online.READ FULL ARTICLE
Please note: Gift cards purchased in Australia may only be redeemed in Australia.
How do I use a HIM Fashion card?
If you have the below gift card, please note that this card can be used in any of our Timberland stores Australia wide..
How does it work?
These gift cards are to be treated as a prepaid gift card. They can be scanned at the EFTPOS machine and a PIN number is entered to complete the purchase.
Can I use it for In-store?
Yes! Simply present the card at one of our stores and swipe at the EFTPOS terminal. Select 'Savings' and enter the PIN on the back of the card and you're good to go.
Where can I buy these?
You can purchase the gift card online here or at any participating Woolworths Supermarket.
These gift cards are not redeemable for cash.
How can I track the balance?
You can the balance and expiry of the gift card here.
For full terms and conditions or FAQs, please find them on their website here.
READ FULL ARTICLE
If you are experiencing issues with your card, you can contact THE CARD NETWORK on 1300 375 346 during business hours or send an email to email@example.com
How do I apply a discount code?
- After adding your order to the cart, please enter your address details
- Click complete
- You will notice this drop down
- Click the arrow and input your code
- Then click apply
- Your discount will be applied!