Payment

If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.

How to get your money back on return shipping

1. Login to your PayPal account and activate "Refunded Returns".
2. Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
3. Once approved, your refund will appear in your PayPal account, typically within 5 business days.

What's not included?

1. Any items that haven't been paid for in full with your PayPal account.
2. Any products excluded from our Returns Policy.

Yes!

Call us on 1800 875 273 and press 1. You'll be connected with our Product team who can place your order over the phone. 

If you purchased a Westfield Gift Card or received a Westfield Gift Card, they can be used in any of our Westfield Shopping Centres across Australia.

By purchasing or using the gift card means that you accept the terms and conditions of this agreement.

Please note that these gift cards cannot be redeemed for cash, cannot be used for cash equivalent transactions (such as bill payments, purchase of financial products or foreign currency, or gambling transactions), reloaded, returned for a refund or have their balances consolidated to a new gift card.

Need more info? Check out the full terms & conditions here. 

If you are experiencing issues with your card, you can contact Westfield on 1300 790 292 during business hours or send an email to giftcards@scentregroup.com

ShopBack is a cashback reward program that allows you to earn cashback when you shop online through them. Each time you make a transaction, you get a percentage of your money back.

Shopback redemptions may take up to 48 hours to redeem with a claim time up to 75 days.

Have more questions? Please reach out to ShopBack at help@shopback.com.au or check out their FAQs here.

Here are our most frequently asked questions around in-store After Pay:

HOW DO I USE AFTERPAY IN-STORE?

Prior to heading in-store, we would recommend downloading the official Afterpay App! Available on iOS and Android.
Select Timberland in in-store retailers, select the amount of your purchase and follow the prompts to generate your in-store Afterpay barcode. Head in-store, grab your size and our team will assist from there!

HOW LONG IS THE BARCODE VALID FOR?

Your barcode will be valid for 12 hours and is applicable for single use only.

HOW MUCH CAN I SPEND IN A SINGLE TRANSACTION?

The maximum transaction value in-store is $800.00.

WHEN DO I HAVE TO MAKE MY FIRST PAYMENT?

The first installment will be debited once your barcode has been scanned.

IF I NEED TO RETURN MY SHOES, HOW DOES THE REFUND WORK?   
             
When your refund is processed in store, AfterPay will send you an email and make the necessary adjustments to your payment schedule. For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled. Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.

Gift Cards sold in-store, expire 3 years from the date of issue and are redeemable at any Timberland retail store in Australia.

These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable.

We do not currently sell Gift Cards Online.  

Please note: Gift cards purchased in Australia may only be redeemed in Australia. 

If you have the below gift card, please note that this card can be used in any of our Timberland stores Australia wide..

How does it work?

These gift cards are to be treated as a prepaid gift card. They can be scanned at the EFTPOS machine and a PIN number is entered to complete the purchase.

Can I use it for In-store?

Yes! Simply present the card at one of our stores and swipe at the EFTPOS terminal. Select 'Savings' and enter the PIN on the back of the card and you're good to go.

Where can I buy these?

You can purchase the gift card online here or at any participating Woolworths Supermarket.

These gift cards are not redeemable for cash.

How can I track the balance?

You can the balance and expiry of the gift card here.

For full terms and conditions or FAQs, please find them on their website here.

If you are experiencing issues with your card, you can contact THE CARD NETWORK on 1300 375 346 during business hours or send an email to info@thecardnetwork.com.au