SUEDE, NUBUCK, & CANVAS
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.READ FULL ARTICLE
Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.
How can I let you know if i’m not enjoying an item?
We value your honest feedback, whether it’s good or bad. It’s the only way we can improve our products and service.
Please get in touch with the Customer Experience team below.READ FULL ARTICLE
How can I let you know if i’m enjoying an item?
We’re always keen for positive feedback about our product! Feel free to hit up our social media channels to let people know you’re loving your item!
Alternatively, you can reach out to the Customer Experience team to pass on the good news!READ FULL ARTICLE
Where is the nearest store?
Need to find your nearest store? Head over to our store locator for a full list of store locations.READ FULL ARTICLE
I want to work in-store, how do I apply?
Thanks for showing your interest in working for us!
We're always on the lookout for talented people to join our growing team.
If you'd like to work at Timberland, please head over to our careers page for more information on the benefits and available positions.
Thanks again and good luck!READ FULL ARTICLE
Does Timberland price match?
Unfortunately, we can not price match between our online store and in-store locations.
We also do not offer price matches between other stores and/or companies.
How do I know what size I am?
Sizes can vary by style, so getting the right size for you can be a little tricky. It’s important that you get the correct size, which is why we’ll do the hard work for you with our size converter! Click here for our comprehensive size guide.
Any questions? Feel free to contact our Customer Experience team below.READ FULL ARTICLE
How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page.
Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.READ FULL ARTICLE
Where can I find the product that i'm after?
It looks like you've landed on the help centre.
If you'd like to continue shopping, please click here to be redirected back to the website.READ FULL ARTICLE
How do I look after my Timberlands?
We’re always getting questions about product care, and we can’t say we’re surprised – when you love a product, you want to take proper care of it. To help you out, we’ve made some how-to videos to keep your Timberland products looking like new.Have a pair of Classic Yellow Boots that have gotten a little dirty? No fear. Get to scrubbing with either our Renewbuck™ Suede and Nubuck Cleaner or the Dry Cleaning Kit.After cleaning, don’t forget to protect with the Balm Proofer™ All Purpose Protector Spray.You can use any of these products on your suede, nubuck, and canvas styles such as the Men’s Groveton Chukka Shoes, the Women’s Londyn Slip-On Shoes, or the Men’s Radford 6-Inch Waterproof Boots.
OILED, WAXED, SMOOTH, AND PEBBLED LEATHERS
Have some leather products that look like they’ve seen better days? Use our Waximum™ Waxed Leather Protector to bring them back to life! Waximum™ protector works on all types of leather products.For extra protection, spray on the Balm Proofer™ All Purpose Protector Spray when you’re done.Timberland Tip: Waximum™ protector makes for a great leather furniture spot cleaner!
We hope these tips have covered all your product care needs! Keep in mind that the more you wear and use your products, the more frequently you should clean and protect them. Our product care line is designed to keep your Timberland® gear looking great for years to come.
How can I get updates on new releases or any upcoming sales?
Want to stay in the loop about any new releases or promotions?
We recommend keeping a watch on our social media channels and subscribe to our mailing list. You can subscribe by heading over to our website and scrolling down to the bottom of the page and popping your email in the Subscribe box.READ FULL ARTICLE
Will products be restocked?
Unfortunately, we rarely receive restocks of short-run releases.
If we don't have your size in stock, what we would recommend doing is joining our mailing list in order to take advantage of being up to date with restocks on popular items, as well as new releases or similar items which may catch your eye! You can also keep watch on our social media channels, or on our blog here.
To subscribe to our mailing list, head over to our website and scroll down to the bottom to enter your email address.
READ FULL ARTICLE
Thanks so much for showing your interest, we will have our fingers crossed for a restock for you in the near future!