Product, Sizing & Care

Our website has features to help you order with confidence.

SIZE SELECTION
For ease, you can switch between US, UK, EU sizing, and centimeters, using the dropdown above the size selector. This feature allows you to shop in the format that is easiest for you.

While your cart, and checkout, will display styles in the format you chose to shop in, your order confirmation will revert to the manufacturers format. Rest assured our Team will pack your order as per your selection.

AUSTRALIAN SIZING
Is the same as US sizing.

TRUFIT
Is a tool that provides tailored sizing recommendations based on footwear already in your wardrobe.
To use this feature, click on the "What's my size?" logo near the size selector, to open the tool.

TRY THEM ON
Remembering that a properly fitting shoe should feel snug at the heel and midfoot, with wiggle room around the toes.

Our size guides are kept updated on our website.

SIZE GUIDES
Our website features a comprehensive library of size guides.

Additionally, each product listing has a detailed size guide, which can be found next to the size selector. 

With the right approach and a bit of care, you can ensure a comfortable fit and lasting wear.

FINDING THE PERFECT FIT
Before diving into breaking in your new shoes, ensure you've got the right fit. A properly fitting shoe should feel snug at the heel and midfoot, with wiggle room around the toes.

TAKE IT SLOW
Start by wearing your new shoes for short periods, gradually increasing wear time. Wear them around the house initially, so you can easily take them off if discomfort arises.

For leather styles, wearing thick socks offers added cushioning and aids in accelerating the softening process. You might also want to consider a leather conditioner, which not only softens the leather but also provides a protective coating.

TIGHTEN UP THOSE LACES
While it may seem counterintuitive, tightening your laces can speed up the break-in process by stretching the upper. Keep your laces snug to encourage the shoe to mold to your foot and prevent rubbing.

KEEP UP THE CARE
We recommend using a sneaker protector to form a barrier against dirt and stains, making cleaning easier. For cleaning, promptly remove excess dirt or moisture to prevent long-term damage, always use cleaning products specifically designed for sneakers, and avoid washing them in the machine, as this can damage fastenings and glue.

You can shop the full range of shoe care here.

Discover how you can check stock availability for however you chose to shop.

ONLINE STOCK
Sizes that are currently in stock and available can be selected and added to cart, whereas sold out sizes will be greyed out.

IN STORE STOCK
Our website allows you to check if a particular style and size is available at a store near you. To do so, select your preferred size and click "find in store", you will be prompted to enter your postcode or suburb, and the site will quickly update to display the nearest stores to you that have stock available.

If in stock, we would recommend placing a Click & Collect order, to secure the product and save any disappointment.

SOLD OUT
If an size or item is unclickable, it means that it has sold out in all locations nationally.

Whilst our range is constantly changing, and a restock is not guaranteed, you can select your preferred size, followed by the "notify me" button, to be emailed if the item returns.

Our range is always changing and we do not offer a price match guarantee.

This applies to sale prices offered by another retailer, or items that may have reduced in price since your purchase with us.

We recommend joining our mailing list to receive updates on our latest promotions and sales.

AFFILIATE ADVERTISING
Please be aware that third-party websites and advertisements may not always accurately reflect our current stock levels or promotions. As a result, products or promotions featured in affiliate advertising may have expired or become unavailable.

We're considerate of the materials used in our products and are working hard to reduce our impact.

PRODUCT RECYCLING
Our products are designed to last. If you have an item in good condition but you no longer have a need for it, we would encourage you to donate it to an external organisation of your choice.

Alternatively if the condition is not conducive with donation, you can locate a Community Recycling Centre, where materials can be reclaimed and repurposed.

We prioritise quality, ethics, comfort, and style, ensuring our products and manufacturers meet our standards.

GLOBAL PARTNERSHIP
Accent Group is the Australian distributor of Timberland product, and although we do not manufacture this product directly, we work closely with our global brand partners, to ensure their sourcing frameworks align to our expectations.

Accent Group Brand Mangers work with their global counterparts to to collate key documentation such as:

• Ethical Sourcing Policy or Statements
• Cotton Sourcing Policy or Statements
• Animal Welfare Policies
• Restrictive Substances Lists
• Supplier Code of Conduct
• Carbon Emissions Statements
• Packaging Policies