Product

If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating. 

If you would like to know if an item is in stock, feel free to get in contact with the Timberland Experts below and we’ll be able to look into it for you.

Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.

We’re always getting questions about product care, and we can’t say we’re surprised – when you love a product, you want to take proper care of it. To help you out, we’ve made some how-to videos to keep your Timberland products looking like new.

SHOP PRODUCT CARE

Unfortunately, we rarely receive restocks of short-run releases.

If we don't have your size in stock, what we would recommend doing is joining our mailing list in order to take advantage of being up to date with restocks on popular items, as well as new releases or similar items which may catch your eye! You can also keep watch on our social media channels, or on our blog here. 

To subscribe to our mailing list, head over to our website and scroll down to the bottom to enter your email address.

Thanks so much for showing your interest, we will have our fingers crossed for a restock for you in the near future!

Timberland does not offer price matching. We do not price match to third-party retailers, sale prices or pricing discrepancies.

When ordering online for your kid, finding the right size can be tricky. We've put together a comprehensive guide on how to measure their feet to get the most accurate size. Please note that Timberland Footwear is in American size standards.

You can download the PDF file (below) to ensure you get the correct measurements!

Once you've measured out the length, compare this with the below charts to determine the size that will suit them most.

Please note that these are guides only. The cm length is the length of the innersole, we advise allowing an extra 1cm when calculating your shoe size. 

Infant Footwear

Approximate age 0-1 Years

Toddler Footwear
Approximate age 1-5 Years

Youth Footwear
Approximate age 5-9 years

Junior Footwear
Approximate 9-13 years

Men's Footwear

Please note that this is a guide only. The cm length is the length of the innersole, we advise allowing an extra 1cm when calculating your shoe size. 

Women's Footwear

Please note that this is a guide only. The cm length is the length of the innersole, we advise allowing an extra 1cm when calculating your shoe size. 

US sizing is equivalent to AUS sizing. 

Need help finding your shoe size? Follow our comprehensive guide below:

• Lay a sheet of paper on the floor, one edge flush against the wall. Fix the paper to the floor with scotch tape so it doesn't move
• Standing straight and wearing socks, stand on the paper. Place your feet together, your heels against the wall and make sure your back is touching the wall too
• Have someone draw the outline of both your feet

• Use a ruler or the straight edge of a book to draw a line across where the outline is longest. Draw a parallel line 0.5cm from this original line to allow for clearance
• Finally, measure the distance from the wall to the second line you have drawn

This will be your reference to know your shoe size

Compare this length with the above charts to determine the size that will suit you best!

Our friendly Timberland Experts are here to help. Click the "Contact Us" below to connect with the team. 

Joining our mailing list gives you access to updates on new styles and campaigns, upcoming releases and competitions. 

To sign up, scroll to the bottom of the website and enter your email address. 

Important to note: Signing up to our mailing list is not the same as having an account. You can create an account here to save your purchase and return history.

We value your honest feedback, whether it's good or bad. It helps us improve our products and service.

Follow this link to contact the team and let us know how you're enjoying your purchases or provide feedback on an in-store experience. 

We look forward to hearing from you. 

Our store locator has a full list of Timberland stores. 

Thanks for showing your interest in working for us!

We're always on the lookout for talented people to join our growing team.

If you'd like to work at Timberland, please head over to our careers page for more information on the benefits and available positions.

Thanks again and good luck!