Payment & Checkout

VISA, MasterCard, American Express, PayPal, Afterpay, and Apple Pay, are accepted online.

If you choose to return all or part of your online order, a refund will be issued to the original payment method used.

Yes, Afterpay is accepted online, and we offer straightforward refunds should you need to return.

WHAT IS AFTERPAY?
Afterpay allows you to buy now and pay later, by dividing the total cost of your purchase into 4 interest free instalments, due fortnightly.

You can check your eligibility, and learn more, on the Afterpay website.

USING AFTERPAY ONLINE
To purchase using Afterpay, simply select it as your payment option during checkout. First-time users will be prompted to provide payment details, while returning customers will be able to login.

Your first payment will be charged upon placing your order.

RETURNING AFTERPAY PURCHASES
Provided your item(s) meet our Returns Policy, you can return them for a refund. We'll refund any payments you've already made and cancel any future payments.

More on this can be found on the Afterpay website.

Can't make it in-store? We can convert your store Credit Note into an e-gift card.

CONVERTING A CREDIT NOTE TO AN E-GIFT CARD
Please reach out to us via email, and provide our Team with the following information:

• Your Full Name
• Your Credit Note Number
• The Expiry Date
• An email address to send the e-gift card to

CREDIT NOTE EXTENSIONS
If your Credit Note is expiring soon, and you haven't had the chance to use it, we may be able to offer an extension. Please request an extension via email, and include the following information:

• Your Full Name
• Your Credit Note Number
• The Expiry Date

All refunds are automatically issued to your original payment method.

The processing time may differ based on your payment method and financial institution, but once initiated, expect the refund to reflect in your account within 5 business days.

AFTERPAY & PAYPAL REFUNDS
If your original payment method was Afterpay or PayPal, you will receive refund updates directly from them, in addition to communication from us.

Always start by confirming your item is eligible for a discount.

• Make sure you’re entering the code correctly, all discount codes are case-sensitive.
• Check the expiry date, to ensure the code is valid.
• Check the Terms & Conditions for the code you wish to use, ensuring that your selections are eligible. Some codes cannot be used on sale products, limited releases, in conjunction with other offers, or on purchases under a stipulated amount.

WHERE DO I APPLY A DISCOUNT CODE?
After selecting your products and adding them to your cart, proceed to checkout and enter your details. At the payment stage, you'll find an option to "enter promo code," select it to reveal a box where you can input and apply your code.

HIM gift cards from The Card Network will need to be converted to a Timberland e-gift card.

USING THESE GIFT CARDS ONLINE
You can convert your gift card by using this link HIM gift card.

There you will be prompted to provide information and select the amount you would like to convert, ranging from $30 to $100.

Once completed, your new e-gift card will be delivered to your nominated email address. At the same time the corresponding amount will be debited from your physical HIM gift card.

Common checkout issues can be resolved by trying another device or browser.

I'M HAVING A PAYMENT ISSUE

We recommend:

• Trying an alternative browser
• Trying an alternative device
• Checking personal details have been entered correctly
• Checking payment details have been entered correctly

After a failed order attempt, and before reattempting to order, we suggest checking your email for an order confirmation, and your payment account for a transaction, to confirm the order wasn't successful.

If the above troubleshooting steps do not resolve this issue, we recommend waiting a period of 24 hours, before attempting to order again.

I'M HAVING AN ADDRESS ISSUE
Our website has address validation to help avoid address mistakes and should be used where possible. We recommend entering your street address and suburb into the "address" field, allowing the website to display all matching results. Then select your address from the list provided.

For apartment buildings, we recommend entering just the street address and suburb, omitting the unit number initially, before selecting your address inclusive of unit number from the list provided.

For business addresses, we recommend including the company name in after the street address has populated. 

If your address is still not visible to you, please select "enter address manually".

If we are unable to fulfil all or part of your order, your order may be cancelled and you will be refunded.

CANCELLATIONS

To prevent any disappointment, there are certain circumstances where your order may be partially or entirely cancelled.

ITEM AVAILABILITY
Where there is insufficient stock to fulfil all, or part of, your order.

ITEM CONDITION
Where all, or part of, your order is not in a satisfactory condition.

LISTING ERROR
Where an item on our website is inaccurately priced, described, or depicted in a photo.

You will be notified of an order cancellation via email, with a refund automatically issued to your original payment method which will be in your account within 5 business days.