Sometimes, when making an order through our Timberland Australia online store, our primary warehouse isn’t able to fulfill your order completely.
When this happens - your order then becomes what we call a split order. This means, an order that has over 2 units can sometimes be split between our numerous warehouses around Australia so we can fulfill your order 100%.
If your order has more than 2 items and you only receive part of it in your first package, it is more than likely your order has been split and we have had to send out the rest of your order from a different location.
If you're still unsure, or feel like it's been quite some time between these deliveries please fill out the contact form online to send us through your enquiry and we will be able to assist you with any problems.