If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. You can check out our Delivery Timeframes to help you estimate the arrival of your order.
Your tracking number will be sent with the subject line "Your Timberland Order TMAU000000 update".
Your tracking email will look like this:
Ways to track your order:
- Click on the tracking link or copy the 'Tracking Number' in your email notification and track online at StarTrack.
- Checked out as a guest? Head over to our tracking portal and simply pop in your order number (it'll start with TM) to follow your Timberland order.
- Have an account? Log in to your account and select the 'Track my Order' tab.
Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.
Only received part of your order?
If you order more than one item, your items may be dispatched from different locations. You will receive a separate dispatch email and tracking number for each package sent to you.
Having difficulties? If you haven't received your order by the estimated delivery date, contact our Timberland Experts below and we'll help track it down.